Service Policy
Scope of Services
We provide professional repair, maintenance, and installation services for household and commercial appliances, including but not limited to refrigerators, washing machines, air conditioners, ovens, and dishwashers.
2. Service Booking
- Customers can schedule services via our website, phone, or in person.
- Confirmation will be provided within 24 hours of booking.
- Emergency and same-day services are available based on technician availability.
Diagnosis & Estimates
- A diagnostic fee may apply, which is waived if the repair is approved.
- After diagnosis, we provide a detailed cost estimate before starting the work.
Parts & Labor
- Only original or high-quality compatible replacement parts are used.
- Labor charges are based on the complexity of the work and time required.
Payment Terms
- Full payment is due upon service completion unless a prior agreement is made.
- Accepted payment methods: cash, credit/debit cards, and digital payments.
Customer Responsibilities
- Ensure access to the appliance and power supply.
- Remove personal belongings from the appliance before service.
After-Service Policy
Service Warranty
- All repairs come with a 30 to 365-day warranty on parts and labor (duration depends on the nature of the repair and part used).
- Warranty covers defects in parts and workmanship only.
Follow-Up Support
- Customers can contact us for any concerns or issues related to the service performed.
- We offer free re-checks if the same issue reappears within the warranty period.
Limitations of Warranty
- Damage caused by misuse, external factors (e.g., power surges), or unauthorized repairs is not covered.
- Appliances with tampered serial numbers or signs of previous poor repairs may void the warranty.
Customer Feedback
- We value your feedback and encourage you to rate our service or provide suggestions.
- Complaints or disputes will be handled promptly and fairly by our customer support team.